General Study Labs
The general computer labs are located on Level's 3, 4 and 9 with facilities for research purposes and
the completion of
assignments. Students can browse the internet, print their work or use the
photocopier (Level 4). The computers in this lab do not have specialised academic software
and are not used for teaching purposes.
Teaching Labs
Each term certain labs are allocated for teaching purposes. These computers
will have specialised course related software installed. Provided no
classes are running, these labs are
also available for general student use. A lab timetable is posted outside each lab.
Student Lab Hours
Computer facilities are open from 8:00am to 11:50pm on weekdays (Mon-Fri),
9am to 5:50pm on Saturday and 10am to 5:50pm on Sunday.
The IT Help Desk
The IT Help Desk provides support and assistance for students and
staff using the campus computing services. The Help Desk provides a counter
service from the Level 4 Helpdesk office, and a Telephone Support Service by
calling the campus on 03 8662 0578.
The Role of the Help Desk
The
primary IT Help Desk role is to support users and provide technical
assistance for services such as:
Maintaining computer accounts for staff and students. Rollout and
maintaining the campus PCs and Printers. Maintaining
the file, web and print servers at the campus. Expanding,
enhancing and maintaining the computer network. Rollout and
maintain the campus academic software. Managing the
communications and phone system.
Convenient Hours and Location
The IT Help Desk is located in the Level 4 Study Lab and is open Monday to Friday from
9am to 8pm. During term, the Helpdesk is also open on Saturday's from 10am
to 2pm.
Computer Software and Lab Availability
Software Availability
-
[Click Here]
Check
Lab Free time/Availability -
Click Here
Email All official campus email
correspondence will be sent to the students campus email address.
The student email address is "student ID@student.cqu.edu.au" and
can be accessed on or off campus using the MYCQU Student Portal. The Student
Portal can be accessed using this website. Just click the
Student Webmail link on the
website's home page.
Colour Printing
Students can use the campus colour laser printing service by coming to the
Level 4 Helpdesk with the appropriate file/s that need to be printed.
The cost per A4 colour print is $1 per page. The credit will be deducted
from the student's priniting/photocopying account.
Support for other Services
MIC IT Help Desk is not the only IT Help Desk for all IT related Services at
CQU. If you have a problem with a particular service not supported by MIC IT
Help Desk we are more than happy to point you in the right direction on who
to contact for assistance.
Maintaining computer accounts for staff and students.
